Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

How long does shipping take for FlyHugz products?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though expedited options are available at checkout.

What is your return policy?

We offer a 30-day 'Comfort Guarantee.' If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Are FlyHugz textiles machine washable?

Yes, our home products are designed for durability. Most items can be machine washed on a cold, gentle cycle and tumble dried on low to maintain their softness.

Do you offer international shipping?

Currently, FlyHugz ships to the United States, Canada, and the United Kingdom. We are working on expanding our delivery reach to more countries soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.